Shipping policy
At Brilhamez, we aim to deliver your orders quickly, safely, and transparently. This Shipping Policy explains how and when your orders are processed and delivered.
1. Order Processing Time
All orders are processed within:
🕒 1–3 business days (Monday–Friday)
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Time & Delivery Estimates
Estimated delivery times vary by destination:
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 6–12 business days
🇬🇧 United Kingdom: 6–12 business days
🇪🇺 European Union: 6–12 business days
🌍 International: 7–20 business days
👉 Please note: delivery times are estimates and may vary due to customs, holidays, or carrier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
Destination country
Package weight and size
Selected shipping method (if applicable)
We may occasionally offer:
🚚 Free shipping promotions
💰 Discounted shipping for bulk orders
4. Order Tracking
Once your order has shipped, you will receive an email containing:
Tracking number
Carrier information
Tracking link
You can track your order anytime using the provided link.
If you do not receive tracking information within 5 business days,
please contact us.
5. Shipping Carriers
We work with trusted global logistics partners, including:
DHL
UPS
FedEx
Local postal services (depending on region)
6. Customs, Duties & Taxes
International orders may be subject to:
Import duties
Customs taxes
Local handling fees
These charges are determined by your country’s customs office and are the responsibility of the customer.
Brilhamez is not responsible for any additional customs fees.
7. Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
We are not responsible for:
Orders shipped to incorrect addresses provided by the customer
Lost packages due to incorrect or incomplete address information
If you notice an error, please contact us within 12 hours of placing your order.
8. Lost, Delayed, or Stolen Packages
If your package is:
Delayed beyond estimated delivery time
Marked as delivered but not received
Lost in transit
Please contact us immediately at support@brilhamez.com.
We will work with the carrier to resolve the issue.
9. Shipping Changes & Order Modifications
Orders can only be modified or canceled within:
⏱ 12 hours after purchase
After this period, orders are already in processing or fulfillment stage.
10. Multiple Items Shipping
If your order contains multiple items, they may be shipped separately depending on warehouse availability.
You will receive separate tracking numbers if applicable.
11. Force Majeure (Uncontrollable Delays)
We are not responsible for delays caused by:
Weather conditions
Customs inspections
Carrier disruptions
Global events or emergencies
12. Contact Us
If you have any questions about shipping:
📧 Email: support@brilhamez.com
🌐 Website: www.brilhamez.com
We typically respond within 24–48 business hours.
🌿 Our Commitment
We understand that fast and reliable delivery is an essential part of your experience.
That’s why we continuously work with trusted logistics partners to ensure your order arrives safely and on time.